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Returns & Refunds

If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery* in the original condition and packaging.

Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £4.99 and £14.99 for small parcel courier services and from £20.00 and £50.00 for large parcel courier services. This cost will be deducted directly from your refund.

Some items cannot be returned, including:

  • Items which are personalised or customised to your specifications
  • KoksyBoxy gift certificates

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

To start a return, visit My Orders page. 

(*) The day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

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